IT Maintenance and Support
IT Maintenance Support Tailored to Your Business
Aquilatec offers IT maintenance and support for SMEs throughout London, Hertfordshire, Kent, Essex, Berkshire, Surrey, Buckinghamshire and surrounding counties. We provide a comprehensive service that covers all aspects of IT, from initial set up and installation through to ongoing maintenance, troubleshooting and managed disaster recovery. Our experienced team is on hand to provide expert advice and guidance, ensuring that your business gets the most out of its IT infrastructure.
We offer a range of additional services, such as managed backups and data recovery, to give you peace of mind that your data is safe and secure. With Aquilatec, you can be confident that your IT needs are in safe hands. Contact us today to find out more about our services.
What are the Benefits of an IT Maintenance and Support Service?
As businesses become increasingly reliant on technology, the need for IT maintenance and support has never been greater. As a managed IT services provider, we can offer a wide range of benefits, from Helpdesk support to on-site repairs. But perhaps the most important benefit of using our IT maintenance and support services is that we can help prevent problems before they occur.
By proactively monitoring your network and addressing potential issues, we can keep your business up and running smoothly. In addition, we offer valuable insights into how you can improve your technology. With our expertise, you can implement new systems and processes that will increase efficiency and productivity throughout your business. Whether you are looking to prevent problems or get the most out of your technology, our IT maintenance and support package comes with a wealth of benefits.
Why Use Aquilatec's IT Maintenance and Support Services?
We offer various levels of managed IT support contracts, which can be tailored to suit the needs of your business. When it comes to maintenance and support, the cloud is our most powerful weapon - and it’s not just our email and phone systems that are cloud based. Our Helpdesk and monitoring systems are hosted in the cloud too. They can all be accessed securely by our IT team from any remote location with internet access, keeping us connected to our customers 24/7.
Our expert IT team is able to respond quickly and continue supporting our clients no matter where they are, without offering a compromised service. Using the right tools and methods means we are always available to support your business.
We trust Aquilatec to always act in the best interest of our business, feeling less of our IT partner and more of an extension of our own business. Everyone internally has the utmost confidence that when we call upon Aquilatec, not only are they prompt, friendly and professional, but they also want to make sure the job is done correctly, going that extra mile when called upon. No question is too trivial for the team, therefore when internal IT inquiries are raised, we’re always confident that between Dints International and Aquilatec, we can overcome any obstacle.
Mark McCloud – Dints International
What is Included in Our IT Maintenance and Support Packages?
Our IT maintenance and support packages cover a range of different services, including:
- Equipment audits
- Helpdesk with clear and measurable SLAs
- Monthly IT reporting, detailing account activity
- A proactive approach to IT support
- Advanced IT system monitoring and alerts
- Automated IT repair features
- Quick access to your data
- Simplified use of your technology
- Client portal for access to key documentation and help guides
- IT disaster recovery plan and backup guide
- Quarterly technology strategy meetings
- Remote IT support
- Specialist outsourced IT support
- Remote monitoring and management of your IT systems
- Managed on and off-site backup
- Disaster recovery planning and management
Get in Touch
For more information on our IT maintenance and support service, contact our friendly team today on 020 8342 5015, or book a free, no-strings consultation by leaving your details in the contact form below.
